Vice President of Service Operations

Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better. With world-class operational excellence, technology-driven services and a skilled workforce like no other, Advanced Technology Services has grown to be a multi-million dollar, global company. Today, we work with many of the leading process and discrete manufacturers to make their factories run better and smarter. Principal Duties/Responsibilities: + Develops long-term strategic plans and oversees their implementation to ensure optimal resource utilization towards achieving the business's strategy, growth, and profit objectives. + Identifies new field services solutions that diversify existing business and customer base, supporting long-term growth and the overall corporate strategy. + Partners with the Strategy office to ensure long-term initiatives of the eFactory Services organization are aligned with all of ATS' growth, resource leverage, and efficiency related strategic initiatives. + Works with marketing to continually refine product and service offerings to increase overall market share. + Designs short and long-term personnel plans to accommodate ongoing change and growth targets. + Ensures quality of delivery and organizational stability through the development and implementation of systems, standards and regular evaluation. + Directs the implementation of new service initiatives, including strategic resource allocation, applying customer service principles, organizing structure, leadership, integration, and techniques for improved efficiencies and adherence to best practices. + Participates in formulating and administering best practices. + Reviews analyses of activities, costs, operations, and forecast data to evaluate productivity. + Optimizes customer loyalty through improved operations and maintaining a high customer focus. + Participates in customer meetings to ensure alignment, satisfaction, and value demonstration. + Oversees customer escalations efficiently and monitors resolutions. + Nurtures positive relationships with key customer stakeholders. + Participates in short and long-term budgetary planning with the team, manages the budget, and upholds financial discipline. + Develops, motivates, and retains current and future business leaders. + Drives a culture of safety and works towards achieving safety objectives. Knowledge, Skills, Abilities (KSAs), & Competencies: Essential KSAs: + Bachelor's degree in a technical field with 15 years of experience leading a large and complex field services organization or an equivalent combination of education and experience. + Excellent leadership, collaboration, critical thinking, presentation, and interpersonal skills. + Strong customer focus with the ability to develop and sustain positive business relationships. + Experience with proposal development, negotiation, and contract administration. + Advanced knowledge of business and management principles, including economic principles, strategic planning, and resource allocation. + Strong knowledge of the competitive landscape of Technical Field services. Desirable KSAs: + Masters Degree + International Operations Experience Competencies: + Building Business Alliances + Strategic Planning & Execution + Innovation + Leading Vision & Change Physical Demands and Working Conditions: While performing the duties of this job, the employee is regularly required to stand; walk; use hands/fingers to handle, or feel; reach with hands and arms; stoop, kneel, crouch; and talk or hear. The employee is also required to use a telephone with headset for verbal troubleshooting, frequent use of a standard keyboard and computer to document calls in a ticketing system, and occasional use of other office equipment. The employee must occasionally lift and/or move more than 30 pounds. The employee is occasionally required to sit for long periods and use close and color vision. Work is typically performed in a moderately noisy business office. ATS is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status. Privacy policy review here. (~~~) ATS is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status.