• Senior Manager, Global Field Leadership

    American ExpressAtlanta, GA 30309

    Job #1694827096

  • Description

    American Express Global Commercial Payments is the leading provider of Corporate Card Programs, Supplier Payments Solutions and other expense management tools that help mid-size companies and large corporations around the world manage almost all the facets of their business spending.

    The Global Field Enablement (GFE) team leads all field go to market communication strategies for our 4,500 global field Sales and Account Development organizations, training, and programs to drive field tool adoption. This includes innovative learning and delivery programs to enable our field to provide a best in class prospect and customer experience as well as creative and engaging communications of critical business content such a new products, services, and tools. As experts in field team needs and go to market strategies, we partner across the business on internal go to market strategies.

    The Sr. Manager, Global Field Leadership will sit within in the Leadership Center of Excellence will lead a best-in-class development experience for our sales leaders within Global Commercial Services. This person will support the thought leadership and innovation, consultation and analysis, and design and delivery of the Leadership COE program offerings. This includes deploying the College of Sales Leadership program in the U.S. markets and internationally through partnership with the Senior Manager of International Global Field Leadership and supporting the strategy and design of a new sales leader training program.

    General responsibilities:

    • Will support Director to build and establish a leadership development roadmap for all 400 frontline people leaders globally.

    • Leading the design, development, pilot, delivery, and evaluation of innovative learning and capability development solutions of a high-impact development program that sets new and tenured sales leaders up for success.

    • Partner on sales leadership enablement activities globally, including competency assessment model, pipeline routines, and coaching

    • Help to increase sales leadership performance by leveraging AI and digital tools that drive faster adoption and greater efficiency out of new market strategies Aligning project teams and stakeholders to implement highly effective and innovative L&D solutions, including digitized content, individualized learning paths, and development in the flow of work with our Go To Market partners, Product owners, Marketing partners, and other stakeholders across GCS.

    • Stays abreast of top trends, best practices, skills, and tools in sales leadership development while continuously exploring new and better ways of training our sales colleagues and their leaders.

    • Working closely and managing the relationship with an external digital agency, who will help to deliver new and refreshing content and digital capabilities.

    • Ensuring compliance with regulatory policies and guidelines


    • Minimum 3 years of experience in Field Sales, Account Development, Management consulting, project management, or enablement roles.

    • Minimum of 2 years of experience in Sales Leadership in a business to business sales environment

    • Proven track record of designing learning content and implementing globally

    • Experience collaborating across many functional areas (such as field, marketing, product, risk, operations) to lead decisions.

    • Demonstrated project management, partner coordination, and communication skills.

    • Ability to work autonomously and effectively in a fast-paced, complex, multi-tasking virtual environment.

    • Strong motivational skills, with demonstrated ability to work with little supervision and under pressure to meet tight deadlines within budgetary constraints.

    • Strong written, verbal, and interpersonal communication skills.

    • Ability to consistently generate and execute new ideas. Ability to work simultaneously on multiple projects in varying stages.

    • Strong communication skills (written and verbal), presenting to senior audiences, stakeholder management, and influencing skills at all levels in an organization.

    • Ambitious self-starter, with a strong work ethic, intense will-to-win, and demonstrated personal excellence.

    • Bachelor's Degree required, MBA a plus

    Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

    Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

    American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

    Job: Marketing

    Primary Location: United States

    Schedule Full-time

    Req ID: 21017123