Senior Inside Sales Representative (Account Manager)

Location - Remote US

The Account Manager for Wolters Kluwer (WK) Legal and Regulatory is responsible for inside sales & retention activities in defined territories, to support the execution of sales strategy for ~~~ and TAG accounts. In addition to reaching revenue and retention goals, the Account Manager will coordinate with their assigned/paired Account Executives to identify new upsell opportunities and provide customer services to ensure continued customer satisfaction. The Account Manager will implement and leverage efficiency and process automation tools, including ~~~ and ~~~ in their daily activities. The Account Manager will proactively pursue step-up sales to existing customers to ensure that the subscription levels support customer usage.

• Providing customer support to improve retention and customer satisfaction

• Supports and partners with customer support, both ~~~ and WK Legal & Regulatory, including but not limited to product assistance, billing, and collections

• Leverages extensive industry, product, and customer knowledge to ensure customer satisfaction and renewal rates

• Learns and maintains a deep understanding of FTW and TAG products, services, customers, and the industry as a whole

• Executes defined process to meet retention revenue targets

• Executes and finalizes the step-up sales process to meet revenue targets and accomplish goals

• Manages time and resources effectively to accomplish sales and retention goals

• Works closely with and partners with assigned Account Executives to ensure customer success, retention and to identify new business opportunities

• Participates in organizational activities to meet or exceed company objectives

• Represents Wolters Kluwer within the industry

• Complies with all internal processes and procedures

• Utilizes sales tech stack including ~~~, ~~~, ZoomInfo, LinkedIn/LinkedIn Sales Navigator, etc. in daily sales & retention workflow

• Maintains current records within ~~~ in accordance with company policies and expectations

• Evaluates new or modified approaches and ideas with an open mind

• Submit reports as requested by the Sales Manager

• Ability to network and expand network of contacts within each assigned key account

• Performs other duties as assigned by supervisor

Education:

Preferred:

Bachelor's Degree in Business, Marketing/Sales, or related discipline; OR, if no degree, 3 years of inside sales experience and/or 3 year's Customer Service in a B2B sales environment

Experience:

• Excellent phone presence

• Motivated to meet and exceed sales and retention targets

• Strong people skills, including the ability to partner both internally and externally

• Customer focus

• Data entry skills

• Closing skills

• Demonstrated experience conveying value proposition to clients.

• Proven experience meeting or exceeding campaign sales targets.

• Excellent communication skills including successfully communicating with technical and non-technical audiences.

• Excellent presentation skills

• Intermediate to advanced Microsoft Office Suite knowledge and experience (Word, Excel, PowerPoint, and Outlook).

• Experience utilizing Customer Relationship Management software.

• Excellent interpersonal skills, working with wide range of people at all levels.

Other Knowledge, Skills, Abilities or Certifications:

• Previous experience with ~~~ - Preferred

• Previous experience with ~~~ - Preferred

• Previous Account Management experience with a cloud based/SaaS solution - Preferred

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