• Senior Inside Sales Representative (Account Manager)

    Wolters Kluwer Salt Lake City, UT 84190

    Job #2165010106

  • Location - Remote US

    The Account Manager for Wolters Kluwer (WK) Legal and Regulatory is responsible for inside sales & retention activities in defined territories, to support the execution of sales strategy for ~~~ and TAG accounts. In addition to reaching revenue and retention goals, the Account Manager will coordinate with their assigned/paired Account Executives to identify new upsell opportunities and provide customer services to ensure continued customer satisfaction. The Account Manager will implement and leverage efficiency and process automation tools, including ~~~ and ~~~ in their daily activities. The Account Manager will proactively pursue step-up sales to existing customers to ensure that the subscription levels support customer usage.

    • Providing customer support to improve retention and customer satisfaction

    • Supports and partners with customer support, both ~~~ and WK Legal & Regulatory, including but not limited to product assistance, billing, and collections

    • Leverages extensive industry, product, and customer knowledge to ensure customer satisfaction and renewal rates

    • Learns and maintains a deep understanding of FTW and TAG products, services, customers, and the industry as a whole

    • Executes defined process to meet retention revenue targets

    • Executes and finalizes the step-up sales process to meet revenue targets and accomplish goals

    • Manages time and resources effectively to accomplish sales and retention goals

    • Works closely with and partners with assigned Account Executives to ensure customer success, retention and to identify new business opportunities

    • Participates in organizational activities to meet or exceed company objectives

    • Represents Wolters Kluwer within the industry

    • Complies with all internal processes and procedures

    • Utilizes sales tech stack including ~~~, ~~~, ZoomInfo, LinkedIn/LinkedIn Sales Navigator, etc. in daily sales & retention workflow

    • Maintains current records within ~~~ in accordance with company policies and expectations

    • Evaluates new or modified approaches and ideas with an open mind

    • Submit reports as requested by the Sales Manager

    • Ability to network and expand network of contacts within each assigned key account

    • Performs other duties as assigned by supervisor

    Education:

    Preferred:

    Bachelor's Degree in Business, Marketing/Sales, or related discipline; OR, if no degree, 3 years of inside sales experience and/or 3 year's Customer Service in a B2B sales environment

    Experience:

    • Excellent phone presence

    • Motivated to meet and exceed sales and retention targets

    • Strong people skills, including the ability to partner both internally and externally

    • Customer focus

    • Data entry skills

    • Closing skills

    • Demonstrated experience conveying value proposition to clients.

    • Proven experience meeting or exceeding campaign sales targets.

    • Excellent communication skills including successfully communicating with technical and non-technical audiences.

    • Excellent presentation skills

    • Intermediate to advanced Microsoft Office Suite knowledge and experience (Word, Excel, PowerPoint, and Outlook).

    • Experience utilizing Customer Relationship Management software.

    • Excellent interpersonal skills, working with wide range of people at all levels.

    Other Knowledge, Skills, Abilities or Certifications:

    • Previous experience with ~~~ - Preferred

    • Previous experience with ~~~ - Preferred

    • Previous Account Management experience with a cloud based/SaaS solution - Preferred

    Some domestic travel required <10% equal="" employment="" opportunity="" wolters="" kluwer="" u.="" s.="" corporation="" and="" all="" of="" its="" subsidiaries,="" divisions="" and="" customer/business="" units="" is="" an="" equal="" opportunity="" affirmative="" action="" employer.="" all="" qualified="" applicants="" will="" receive="" consideration="" for="" employment="" without="" regard="" to="" race,="" color,="" religion,="" sex,="" sexual="" orientation,="" gender="" identity,="" national="" origin,="" disability,="" or="" protected="" veteran="" status.=""></10%**>