• Senior Account Manager - Out of Region - Work at Home (FL, KS, NC, TN, MO, NC)

    LumenCharlotte, NC 28230

    Job #1492388959

  • About Lumen

    Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen's network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at ~~~, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

    The Role

    The Senior Account Manager - Out of Region (OOR) Sales is responsible for securing a targeted number of Customer Living Units (CLUs) and Projected Monthly Recurring Revenue (PMRR) under contract, specifically in non-ILEC markets, reporting to the Sales Manager - OOR. The Senior Account Manager - OOR, is responsible for a defined geographic territory to build Lumen's market position within Multiple Dwelling Units (MDUs), including rental apartments, student housing, senior housing and other defined verticals. This position is responsible for strategic selling to new customers, both in the greenfield (GF) and brownfield (BF) spaces.

    The Main Responsibilities

    • Works closely with planning and engineering workgroups to coordinate design and implementation of new developments

    • Build a comprehensive sales strategy with Sales Manager to grow Lumen's market share within Multiple Dwelling Units and actively maintain sales funnel using a variety of tools, including ~~~

    • Identify and target new construction for MDU developments and coordinate cross functionally to provide a competitive Lumen solution. Internal cross functional coordination is key to ensure customer needs are met and internal capabilities align

    • Actively work to build and maintain strong relationships with builders, developers, property owners, property managers, homeowner associations, consultants and any party that can positively impact Lumen's ability to grow its business

    • Provide end to end customer experiences to differentiate Lumen in the market. Including rapid response times for new opportunities and active troubleshooting on customer opportunities and challenges to meet customer needs

    • Ensure contracts are executed and implemented properly, including the placement of Lumen marketing materials and acquisition programs. Actively participate in on property events and programs to build and maintain market share of high speed internet, voice and related services

    • Work with builders, developers, property owners, property managers, homeowner associations, and others to execute press releases and other localized advertising programs as required

    • Be active in the community supporting the building of a positive Lumen brand and enabling the advancement of Lumen's market growth

    • Perform special projects and other duties as assigned

    What We Look For in a Candidate

    • Bachelor's degree or equivalent education and work experience.

    • 6+ years related experience

    • Account management experience.

    • Able to demonstrate prior experience developing quality leads, including cold calling, active participation in trade associations, etc.

    • Proven track record of successful professional sales experience.

    • Working knowledge of building/construction industry and related terminology.

    • Strong analytical skills.

    • Working knowledge and experience with contracts and contract negotiations.

    • Demonstrated ability to work independently and remain motivated.

    • Strong verbal and written communication skills to include product demonstrations, and executive selling skills.

    • Valid driver's license and acceptable driving record (MVR)

    • Working knowledge of computers and Microsoft office suite of services (email, Excel, Word, PowerPoint etc...)

    • Able to travel locally extensively, 60%+ of the time

    Requisition #: 246611

    EEO Statement

    We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


    The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

    Salary Range

    Salary Min :


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    This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

    This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (~~~) We're able to answer any additional questions you may have as you move through the selection process.

    As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (~~~)

    Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

    Salary Range

    Salary Min :


    Salary Max :


    This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.