Full Time CSR Needed in Miami Lakes - ONSITE

This is an Onsite Position! We Offer Competitive Pay, Great Hours and a Fun Working Environment!!! GET TO KNOW ALORICA At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. KEY JOB RESPONSIBILITIES + Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns + Maintains and updates customer information as necessary + Calmly attempts to resolve and de-escalate any issues + Escalates calls to supervisor when necessary and appropriate + Responds to requests for assistance and/or possible processing of credit card authorizations + Tracks call-related information for auditing and reporting purposes + Provides feedback reports on call issues related to downtime and/or training issues + Upsells to customers as necessary WHY JOIN ALORICA? Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica , a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better...one interaction at a time. And to do that, we need the very best people to join us. But please, allow us to entice you further! As an Alorica employee, you may receive: + Paid training + Flexible training schedules + Medical and dental benefits + Paid time off + Paid holiday and sick time + Retirement planning options (401(k)) + Employee discounts through client programs Working at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best. So what do you say? Ready to take the next step? Qualifications for Internal Candidates JOB REQUIREMENTS Minimum Education and Experience: + High School Diploma or GED required; college degree preferred + Customer service experience a plus + Phone-related customer service a major plus + Familiarity with Microsoft Windows, Word, and Excel applications + Bilingual language skills a plus Knowledge, Skills and Abilities: + Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time + Ability to use phone and computer systems + Excellent oral and written communication skills + Strong listening/comprehension skills + Ability to stay composed and objective + Conversational, patient and confident, with a positive attitude WORKING CONDITIONS Work Environment + A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off + Constant usage of phone and computer systems Physical Demands Constant sedentary work. You'll typically be sitting for most of the time, so be sure to get up and stretch once in a while. Your circulatory system will thank you. We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, Tennessee, Texas, Utah, and West Virginia. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. TAKE THE NEXT STEP Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead. You ready? Let's do this. ABOUT ALORICA Equal opportunity employer - Veterans/Disabled Qualifications This is an Onsite Position! We Offer Competitive Pay, Great Hours and a Fun Working Environment!!! GET TO KNOW ALORICA At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. KEY JOB RESPONSIBILITIES + Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns + Maintains and updates customer information as necessary + Calmly attempts to resolve and de-escalate any issues + Escalates calls to supervisor when necessary and appropriate + Responds to requests for assistance and/or possible processing of credit card authorizations + Tracks call-related information for auditing and reporting purposes + Provides feedback reports on call issues related to downtime and/or training issues + Upsells to customers as necessary WHY JOIN ALORICA? Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica , a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better...one interaction at a time. And to do that, we need the very best people to join us. But please, allow us to entice you further! As an Alorica employee, you may receive: + Paid training + Flexible training schedules + Medical and dental benefits + Paid time off + Paid holiday and sick time + Retirement planning options (401(k)) + Employee discounts through client programs Working at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best. So what do you say? Ready to take the next step? Qualifications for Internal Candidates JOB REQUIREMENTS Minimum Education and Experience: + High School Diploma or GED required; college degree preferred + Customer service experience a plus + Phone-related customer service a major plus + Familiarity with Microsoft Windows, Word, and Excel applications + Bilingual language skills a plus Knowledge, Skills and Abilities: + Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time + Ability to use phone and computer systems + Excellent oral and written communication skills + Strong listening/comprehension skills + Ability to stay composed and objective + Conversational, patient and confident, with a positive attitude WORKING CONDITIONS Work Environment + A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off + Constant usage of phone and computer systems Physical Demands Constant sedentary work. You'll typically be sitting for most of the time, so be sure to get up and stretch once in a while. Your circulatory system will thank you. We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, Tennessee, Texas, Utah, and West Virginia. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. TAKE THE NEXT STEP Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead. You ready? Let's do this. ABOUT ALORICA Equal opportunity employer - Veterans/Disabled By submitting your interest in this job, you agree to receive text notifications with additional steps to complete your job application. You will receive up to 6 messages from the number "63879". Message & data rates may apply. Please refer to our privacy policy for more information. We are an Equal Employment Opportunity Employer Alorica is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you'd like to view a copy of the company's affirmative action policy statement, please email ~~~. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail ~~~. This email assists disabled job seekers whose disability prevents them from being able to apply online.