• Customer Service Agent - Air Freight

    Alaska AirlinesAnchorage, AK 99509

    Job #1692994105

  • Company Alaska Airlines

    The Team

    This Customer Service Agent (CSA) Air Freight role works in a warehouse environment assisting customer with cargo needs such as answering inquires, computing cargo rates, initiate and complete cargo bookings, and security screenings. This is a union represented position.

    Role Summary

    This Customer Service Agent (CSA) Air Freight role works in a warehouse environment assisting customer with cargo needs such as answering inquires, computing cargo rates, initiate and complete cargo bookings, and security screenings. This is a union represented position.

    Key Duties

    • Assist customers with shipping needs (e.g. answering inquires, computing cargo rates, initiate and complete cargo bookings) in a warehouse environment

    • Process airway bills.

    • Provide cargo rates and tracking information to customers.

    • Perform computer and paperwork tasks.

    • Perform duties in varying capacities at the direction of management to ensure complete customer satisfaction.

    Job-Specific Experience, Education & Skills

    Required

    • A minimum of 2 years of customer service or community service experience.

    • Possess excellent communication skills (verbal and written).

    • Typing speed of at least 25 WPM.

    • Able to participate in paid training.

    • Ability to consistently lift 50 lbs.

    • Must be able to bend, stoop, squat, reach and grasp.

    • Ability and willingness to work a non-traditional shift as needed (e.g., nights, weekends, holidays).

    • Ability to learn and operate a computerized cargo system.

    • Ability to adapt to performing work according to set procedures.

    • Ability to work in a fast-paced environment.

    • Ability to communicate in English.

    • High school diploma or equivalent.

    • Minimum age of 18.

    • Must be authorized to work in the U.S.

    Job-Specific Leadership Expectations

    Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

    Starting Rate

    USD $15.52/Hr.

    Total Rewards

    • Medical, dental and vision benefits

    • 401k program with a company match up to 6%

    • Monthly incentive pay plan up to $150 per month

    • Annual incentive pay plan with a target 5% payout of annual earnings

    • Generous paid time off

    • Unlimited standby travel benefits on Alaska Airlines & Horizon Air

    FLSA Status Non-Exempt
    Employment Type Full-Time
    Regular/Temporary Regular
    Apply by 7:00 PM Pacific Time on 7/26/2021
    Location Anchorage
    Equal Employment Opportunity Alaska Airlines and Horizon Air are proud to be an Equal Employment Opportunity and Affirmative Action employer that is committed to diversity, equity, and inclusion.
    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, age, protected veteran or disabled status, genetic information (including family medical history) or other legally protected characteristics. Qualified applicants with criminal histories will also be considered for employment, consistent with applicable federal, state, and local law.
    People of color, women, LGBTQIA+, immigrants, veterans and persons with disabilities are encouraged to apply.
    We are an E-Verify ® employer, where required by law.
    Job Locations USA-AK-Anchorage
    Requisition ID 2021-5979
    Category Airports & Warehouse

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