Verbatim Hearing Recorder (VHR)

Position Objective: Verbatim Hearing Recorder (VHR) is required to accurately digitally capture and type a summary of spoken content during Social Security Disability Benefits Appeal Hearings. The ideal candidate possesses exceptional listening and typing skills, a keen eye for detail, and a strong ability multitask and work in fast-paced, high-pressure environments. As a VHR, they will play a crucial role in ensuring accurate and complete records of spoken content are captured for legal, administrative, or historical purposes.

Duties and Responsibilities:

• Attend SSA disability hearings for the SSA, OHO, using specialized recording equipment and software (Microsoft Suite - Word, Excel, Outlook, Teams/ Skype).

• Typing skills of at least 40 words

• Maintain organized and secure records of recorded content, always ensuring confidentiality and data security.

• Provide excellent customer service to clients, representatives, attorneys, judges, and other participants.

• If IT issues arise during set up, the VHR shall notify the appropriate contact at OHO immediately.

• Open the hearing room.

• Start up Government-furnished hearing recording equipment.

• Complete a test recording to ensure the recording equipment is functioning correctly.

• Arrive on-site at least 30 minutes prior to the scheduled start of the first hearing.

• Initiate contact with the Administrative Law Judge (ALJ) via Skype at least 15 minutes prior to the start of first hearing.

• The VHR shall annotate the digital recording in English throughout the hearing in order to provide an index of events during the hearing process. At a minimum, the VHR shall make a digital annotation every time there is a change of speaker.

• Dress and carry yourself in a professional manner.

• Refrain from visible or audible reaction to any actions or statement by claimants, their representatives, Vocational Expert (VE), Medical Expert (ME) or the ALJ.

• The VHR shall turn in close-out documents at the end of the day of scheduled hearings.

Basic Qualifications:

• High school diploma or documented equivalent such as a G.E.D.

Minimum Qualifications:

• Proficiency in typing with a high degree of accuracy and speed.

• Excellent listening skills and the ability to capture and summarize spoken content in real-time, noting change of speakers is preferred.

• Strong command of grammar, punctuation, and language conventions.

• Detail-oriented mindset and exceptional organizational skills.

• Excellent communications skills

• Ability to work effectively under pressure and meet tight deadlines.

• Strong interpersonal skills for interacting with legal professionals, the SSA client and other stakeholders.

• Respect for confidentiality and a commitment to maintaining data security.

• Operate recording software (DRAP) equipment.

• Operate computer programs such as MS TEAMS, MS WORD, Adobe Acrobat, Outlook and Skype

• Perform basic activities on computer, including saving files.

• Operate telephone and video equipment.

• Properly annotate on the VHR Worksheet what exhibits were admitted into evidence at the hearing by the ALJ and document if there were or were not any objections.

*This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required by this position.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

GAP Solutions provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job, email us at ~~~ . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

GAP Solutions is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

Requisition ID: 6606