Senior Product Manager - Digital Experience

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention-but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities-ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that's work worth doing.

Senior Product Manager

Why We Have This Role

Digital is at the forefront of the experience offered by companies World-wide and is THE make or break touchpoint that impacts revenue, loyalty and customer satisfaction. The Qualtrics Digital Frontline set of offerings are the tip of the spear for our overall CX business with a large installed base and massive revenue growth of >80% year over year. In this role, you will deliver innovation centered on generating insights and driving actioning based on rich digital analytics and voice of customer (VoC) data collected through our platform. You will leverage cutting edge AI/ML techniques and finely tuned LLM models to enable insights and recommendations.

How You'll Find Success

Product teams at Qualtrics win not just by shipping great products but by driving engagement, usage and value realization for our customers through those products. You love to obsess about data and growing engagement and usage through experimentation as you seek to deliver innovative products tailored for Digital practitioners.

How You'll Grow

• By taking initiative and being adaptable in a dynamic environment

• Through developing problem-solving skills and the ability to make data-driven decisions.

• By expanding your interpersonal skills and ability to influence across departments

Things You'll Do

• Collaborate with engineers and designers to bring core feature sets to market

• Build empathy for core personas/users and translate this into product specification documents

• Engage with customers, sales, and stakeholders to drive product improvements and usage

• Utilize quantitative and qualitative data to inform decisions and success measures.

• Help go-to-market teams in communicating the value proposition to diverse audiences and collaborate on feature positioning

• Produce clearly written product specifications aligned with strategy

• Understand customer needs and identify product improvements.

• Use data to inform your viewpoints

• Release features related to insights and actioning for our Digital analytics solutions

• Communicate product value and partner with go-to-market stakeholders

What We're Looking for on Your Resume

• Bachelor's degree in Business, Marketing, Engineering, Computer Science, or a related field

• 4-8 years of experience in a product-related role, preferably in technology or software development

• An owner's mentality, adaptability, and a problem-solving mindset

• Strong interpersonal, verbal, and written communication skills

• Analytical, data-driven decision-making capabilities

What You Should Know about this Team

• The product team is focused on providing solutions for large-scale organizational Experience Management.

• The team works closely with brands and Fortune 100 companies to enhance customer and frontline experiences.

Our Team's Favorite Perks and Benefits

• The satisfaction of empowering large networks through technology.

• The opportunity to work with a diverse range of influential brands.

• A role that encourages personal growth and initiative within a growing business area.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act (~~~) ,Equal Opportunity Employment (~~~) ,Employee Polygraph Protection Act (~~~)

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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