Senior Field Service Tech

Join the Quadient Team as a Field Service Technician 1 - Your Gateway to Exciting Opportunities!

Are you a veteran seeking a rewarding career transition? Quadient is seeking more military veterans for their national Service Team. Quadient welcomes you to a dynamic role with exclusive benefits tailored just for you.

Quadient Field Service Advantage: Your Path to Success

1. Company Car for Personal Use: Enjoy the freedom of a company car, yours to use for personal travel up to 600 miles per month. No gas expenses, no repairs, and no additional insurance costs!

2. Incentive Programs: Earn extra cash simply by excelling in your role! Quadient values your dedication and rewards your achievements.

3. Cutting-Edge Training: Stay ahead with the latest training, empowering you to advance within our career path. Set your own growth trajectory at Quadient!

4. Company Smartphone: Stay connected effortlessly with a company-provided smartphone, including a personal use allotment. Say goodbye to monthly cellular bills!

5. Work-Life Balance: Embrace a regular Monday to Friday schedule, 8:30 AM to 5:00 PM. You'll be home for dinner, ensuring a healthy work-life balance.

6. Incentive Trips: Seize the opportunity to win exciting incentive trips to breathtaking locations. Quadient believes in rewarding your hard work with unforgettable experiences!

Reward and Benefits: Elevate Your Career

• Highly Competitive Salary: Quadient offers a salary range of $19.38-$29.09 per hour.

• Comprehensive Benefits: Enjoy a range of benefits, including medical, dental, and vision insurance, a 401(k) retirement plan with a strong company match, life and disability insurance, earn 3 weeks of paid vacation, up to 7 days of sick leave, and 12 company holidays.

• Tuition Reimbursement: Quadient invests in your growth and development through a tuition reimbursement program

What you'll do:

In this role, you will travel to customer locations to provide service, maintenance and installation provide for equipment in the field. Their duties include installation, troubleshooting and repairs. Ensures the equipment is installed and working properly, but also manages customer relationships to boost customer retention and satisfaction, which ultimately boosts the company's profitability.

• Install, service or upgrade equipment onsite at customer locations

• Diagnose technical issues, troubleshoot problems, and identify solutions to ensure the effective functioning of equipment and controls.

• Collaborate with customers to understand their requirements and provide appropriate technical recommendations and solutions.

• Provide training and guidance to customers on the proper operation and maintenance of products.

• Configuring hardware and software components after installation

• Performing routine maintenance on technology equipment

• Testing equipment to troubleshoot the issues

• Keep clients apprised of progress during maintenance or a down system situation.

• Maintaining all tools and equipment used during service calls

• Teaching customers how to use the equipment properly

• Managing the stock of replacement parts and equipment

• Ability to effectively articulate and document technical issues for escalation.

• Evaluate customer needs and initiate additional products or services.

What You'll Bring:

• High School Diploma/GED or equivalent work experience

• 2-4 years of electrical/mechanical installation, troubleshooting, and repair experience

• 1-2 years of experience in Customer Service or equivalent experience

• Strong technical aptitude with the ability to diagnose and repair complex equipment and controls.

• Proficiency in reading technical diagrams, manuals, and schematics.

• Able to communicate effectively with customers, sales, and technology teams.

• Strong attention to detail and follow-up skills with the ability to identify and resolve problems.

• Ability to problem solve and operate independently.

• Strong organizational skills with the ability to multi-task and adapt as priorities change.

• Willingness to travel to customer sites frequently, up to 80%.

• Valid driver's license, with a clean driving record

• Can lift or move 55lbs with or without accommodation.

What can further your success:

• A Bachelor's or other technical degree is preferred

• Experience with Mail-related equipment, copiers, or parcel lockers.

• Troubleshooting and repairing both hardware and electronic components.

This position has an hourly pay range of

$27.93-$41.92

Quadient, Inc. has standard ranges for all U.S. - based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings . Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.

Our Benefits Overview :

• Company subsidized Medical, Dental, and Vision Insurance

• 401(k) Retirement Plan with Strong Company Match

• Life & Disability Insurance - Company Sponsored

• Paid Vacation, Sick Leave and 12 Company Holidays

• Career & Leadership Development

• Tuition Reimbursement Program

• Company Sponsored Groups

About Quadient :

At Quadient, we exist to help organizations simplify the connection between their customers and what matters most. From mortgage approvals, medical results, and insurance claims, to accounts receivables, invoices and inbound packages. Quadient has been helping customers since 1924. (That's right, almost 100 years!). We are the driving force behind the world's most meaningful customer experiences. By focusing on four key solution areas including Customer Experience Management, Business Process Automation, Mail-Related Solutions, and Parcel Locker Solutions, Quadient helps simplify the connection between people and what matters. Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence. Every day - we help companies manage over 788 million connections with their customers. Our award-winning solutions and best in class customer service are the reasons we have grown to become the driving force behind the world's most meaningful customer experiences. Because connections matter!

We want Quadient to be a place where we are all able to bring our whole selves to work and where our differences are embraced and celebrated. We operate in diverse areas, cultures and communities; our customers are as unique as we are. Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They make us EPIC. Together .

The above position statements are intended to describe the general nature and levels of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Quadient does not accept unsolicited resumes from headhunters, recruitment agencies or fee-based recruitment services. Please do not forward resumes to our jobs alias, Quadient employees or any organization location. Quadient is not responsible for any fees related to unsolicited resumes.

Quadient is an Equal Opportunity Employer, and all qualified applications will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.

If you need assistance with the application process, please email us at ~~~ .