Senior Director of Engineering - XM Platform

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention-but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities-ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that's work worth doing.

Senior Director of Engineering - XM Platform

Why We Have This Role

The XM Platform organization seeks a Senior Director of Software Engineering to lead and develop its six teams that manage over 9 billion profiles. This role involves guiding the creation of simple yet powerful solutions that enable customers to harness both experience data (X Data) and operational data (O Data) to gain unique insights, driving impactful interactions through targeted segments, and facilitating near real-time access to data via advanced reporting tools. The position is crucial for overseeing integrations with Ecosystem partners, powering real-time, enterprise-grade workflows with XM XFlows and elevating customer relations with XM Journeys-a leading platform as recognized by Forrester. The successful candidate will exhibit core values such as transparency, commitment, customer obsession, teamwork, and resourcefulness, while managing a team of experienced managers and engineers focused on enhancing the platform to achieve ambitious growth and customer satisfaction.

How You'll Find Success

• Strategic Vision and Leadership

• Technical Expertise

• Cross Functional Collaboration

• Team Building and Development

• Problem Solving and Innovation

How You'll Grow

• Take charge of a multifaceted engineering division, sharpening your leadership skills by directing seasoned managers and their teams. You'll cultivate a culture of transparency, collective ownership, and customer-centric innovation.

• Steer the creation of scalable, efficient solutions that tackle complex customer challenges, enhancing your expertise in developing cutting-edge technology platforms.

• Expand your strategic insight by leading the full spectrum of the product lifecycle-from roadmap formulation to execution and operational management, ensuring alignment with organizational objectives.

• Collaborate with a diverse set of stakeholders and cross-functional teams, improving your ability to work in a dynamic environment and foster a one-team spirit across departments.

Things You'll Do

• Communicate and drive engineering initiatives across functions

• Define the vision and strategy for several engineering teams

• Create mechanisms that ensure designs are high quality, scalable, and sustainable

• Design and influence product strategy

• Continually find ways to automate and optimize development processes and drive innovation

• Recruit, build and develop high performing engineering teams and leaders

• Develop and maintain strong collaborative relationships with key stakeholders across the company and serve as an advocate for the function

What We're Looking For On Your Resume

• 10+ years of software engineering experience with demonstrated knowledge of engineering best-practices

• 5+ years experience managing engineering managers

• Demonstrated success building and leading high-performing cross-functional engineering teams in multiple locations.

• In-depth technical knowledge on common technologies used as infrastructure

• Experience working with technologies used by software developers to develop, test, deploy, and operate their services. These include, but are not limited to Docker, Nomad, Kubernetes, Puppet, and Terraform.

What You Should Know About This Team

• Our team thrives on cross-collaboration with product and UX teams to create seamless, user-centered solutions. Through collective expertise and shared goals, we drive innovation that resonates with users globally.

• We are a tight-knit group of highly talented individuals, each bringing a unique set of skills and unwavering dedication to the table. Our commitment to excellence propels us to exceed performance benchmarks and deliver remarkable results.

• Our work transcends local boundaries to meet ambitious global objectives. We synchronize our efforts to ensure that every product enhancement and innovation aligns with the company's international strategy and broader mission.

Our Team's Favorite Perks and Benefits

• Wellness Reimbursement for $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.

• $1800 Experience bonus to be used for an "Experience" of your choosing

• Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women's Leadership Development, which exist as places for support, allyship, and advocacy.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

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Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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For full-time positions, this pay range is for base per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience. For part-time or intern positions, this pay range is for base pay per hour. A sign-on bonus and restricted stock units may be included in an employment offer, in addition to a range of medical, financial, and other benefits, based on eligibility criteria.

Washington State Pay Transparency Range

$251,500-$419,500 USD