Security Support Engineer - Japanese Language Proficiency

Our Fortune 500 client, is seeking a Security Support Engineer to join their team and help assist customers who speak Japanese. The ideal candidate will have Full Japanese and English proficiency, MS Security expereince (Defender, etc.) and excellent communication/documentation skills which will align successfully in the organization.

Security Support Engineer

18 month contract

100% remote

$42-$45/hour

Shift: Wed - Sat or Sun - Wed (4 days/week - 10 hour shifts) working 7 AM - 7 PM ET / 8 am - 8 pm CST

Responsibilities:

• Products: (not limited but mainly) Microsoft Defender for Office / O365, Microsoft Purview (Security & Compliance)

• Handle high severity cases in Japanese during Japanese non-business hours

• Take care of English customer cases if there are not high severity Japanese cases

• Be available to take ownership of new cases and escalations via telephone and Web and provide support to Enterprise customers and partners - Scope a customer's issue by collecting the relevant facts; investigate the problem by doing your own research and by involving other teams as needed.

• Consult and collaborate with your immediate peers or colleagues around the world. Escalate to management as necessary, acting internally as a customer advocate and keeping the customers informed. Collaborate with management and engineering to resolve service issues.

• Ensure that each support request owned by you is handled as per our Service Level Agreement (SLA) and to the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.

• Document your technical work and research in detailed and comprehensive manner. - Prioritize your work to accomplish the most important and urgent requests first. You also work critical cases as needed on a 24x7 basis or through an on-call model. Maintain a proactive approach to customer happiness, identifying and correcting customer satisfaction concerns before they become problems.

Requirements:

• Top 3 Hard Skills Required + Years of Experience

• Japanese language and English native level

• Customer service experience, worked in this field| Required 3 Years of Experience

• Cloud experience Active / Directory experience | Required 2 Years of Experience

• 3+ years experience in technical /product /software support, network operations, IT admin, IT consulting, or any customer-facing technical work experience, System Administration/Configuration of Windows and Linux Operating systems OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience.

• Language Qualification: Bilingual: Japanese and English

• Cloud computing in general (Azure, Amazon Web Services, Google Cloud Platform)

Additional or Preferred Qualifications:

• Microsoft Technology Certifications (AZ-900 or equivalent)

• On-Premise Active Directory experience

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.