Remote Call Center Representative (Part 14: PDTRC)

Job Description

We are building the future of healthcare. Through our digital health platform, we empower our partners to deliver world-class patient experiences. With nearly five million prescriptions shipped, we've been included on Forbes '"Next Billion-Dollar Startup" list and are proud to work with many of the world's largest healthcare organizations. We never settle for how it's done today. We invent how it will be done tomorrow.

None of this is possible without the right team driving us forward. We are committed to creating an environment focused on racial and gender equality, inclusion, empowerment and respect.

We believe that when our teams feel supported and inspired, they turn that creativity into innovation. The type of innovation that benefits all of our people, our partners and our patients.

We encourage our team members to expand their horizons and bring their passion and curiosity to work, every day. Come join us. Let's build something great together.

You will be selected for one of the below programs: (They are very similar)

Post Discharge: This program makes phone outreaches to Medicare members who are discharged from the Emergency Department/Emergency Room (ED/ER). The Care Team will make outreaches to these members and offer a no-cost telephonic consultation with a Call Center Representative. Concerns that may be addressed may include, but are not limited to, issues surrounding the member's understanding of diagnoses, providing resources for hot meals, transportation, and local urgent care or Telehealth options, and making other recommendations for resources that may benefit their care, and discuss other follow-up needs.

Medication Reconciliation: Truepill has an opportunity to build on the success of the Post Discharge Program by expanding to close the Transitions of Care (TRC) quality measure. The Care Team will make outreaches to Medicare members who transitioned from the inpatient (hospital) setting back to home. The goal is to have the member receive a telephonic engagement with a Call Center Representative to review their medication list and provide further care coordination. Concerns that may be addressed may include, but are not limited to, issues surrounding unintentional medication changes, medication interactions and reactions, understanding medication directions, understanding of diagnoses, and other follow-up needs.

You will be selected for one of the below programs: (They are very similar)

Post Discharge: This program makes phone outreaches to Medicare members who are discharged from the Emergency Department/Emergency Room (ED/ER). The Care Team will make outreaches to these members and offer a no-cost telephonic consultation with a Call Center Representative. Concerns that may be addressed may include, but are not limited to, issues surrounding the member's understanding of diagnoses, providing resources for hot meals, transportation, and local urgent care or Telehealth options, and making other recommendations for resources that may benefit their care, and discuss other follow-up needs.

Medication Reconciliation: Truepill has an opportunity to build on the success of the Post Discharge Program by expanding to close the Transitions of Care (TRC) quality measure. The Care Team will make outreaches to Medicare members who transitioned from the inpatient (hospital) setting back to home. The goal is to have the member receive a telephonic engagement with a Call Center Representative to review their medication list and provide further care coordination. Concerns that may be addressed may include, but are not limited to, issues surrounding unintentional medication changes, medication interactions and reactions, understanding medication directions, understanding of diagnoses, and other follow-up needs.

Responsibilities

* Primary work will come from inbound calls, outbound calls, and email support requests (high volume, fast-paced environment)

* You will perform typical front office and back-office responsibilities, including patient education, medication requests, handling patient questions, and supporting provider needs

* Assist with patient support such as answering patient emails, patient phone calls, processing medical records, provide patient care coordination

* Work collaboratively with team members and our provider network to maintain an excellent model focused on patient care and high-quality service

* Become an expert with our software solutions, including but not limited to, Zendesk, Truepill EMR, and Five9.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ~~~ .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: ~~~/ .

Skills and Requirements

• 3+ years of call center experience, needs to include some outbound call call center experience

• 6mo+ Remote work experience

• Needs to be tech savvy: experience working with technology, computers, electronic medical records, etc.

* High School Diploma or GED equivalent

* A great communicator - both written and verbal

* Must have good internet connection because remote role * Knowledge of the medical field

* Experience working at a startup (fast paced, changing environment)

* Experience with any customer service software (such as Zendesk, Freshdesk, TalkDesk, Salesforce, etc.)

* Bachelor's Degree null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to ~~~.