Operations Manager

The CSC ServiceWorks Story

We're the leading provider of commercial laundry services, consumer services technology, and air-vending and EV solutions throughout the United States and Canada. Our Best-in-Class team of 2,500 dedicated professionals' benefit from work that's steady (but never boring), time to enjoy what matters, appreciation and rewards in return for hard work and accountability, and support in growing a fulfilling career.

Overview

As a CSC Manager of Operations , you'll manage an efficient & dependable Installation Team while building a team culture that is supportive and collaborative. Tapping your leadership and management skills, you'll keep our teams on track and inventory stocked, while helping strengthen customer relationships. It's a dynamic role where you'll find the challenge of managing a successful team rewarding at a company that supports your success in your career and life.

• Supervising and providing assistance in unloading delivery trucks, moving laundry appliances, removal of packaging materials, appliance installation

• Complete customer commitments by managing team schedules for on-time service & responding promptly/compassionately to customer complaints

• Establishing a consistent team of top tier talent, managing/training staff with client-focused service, initiating long/short term goals for your team and individually

• Managing and reporting on budgets, keeping our warehouse stocked, and maintaining warehouse equipment with excellence and dependability.

• Managing Inventory, Fleet and Budgets.

• Following through on our customer commitments by managing team schedules for on-time service and responding expeditiously and compassionately to customer complaints.

• Building and retaining a team of Best in Class talent, managing and training on CSC processes, procedures, and client-focused service culture, and goal-setting for the team and individuals.

• At times, working hands-on in the field assisting and training your team, which may include maintenance, repairs, installations, and customer service.

• Training your team to keep safety top of mind so we can stay injury free and compliant with government regulations and company safety policies.

• Supporting growth and development within your team through mentorship, training, and exposure to other services and business functions.

Schedule Monday - Friday 7:30am - 4:30pm

Service Area CSC Facility on Barris Drive, Memphis, TN 38132

Benefits & Perks

• Work Life Balance!

• 75% Employer Contribution to Medical, Dental, and Vision insurance

• Health Savings Account with Employer Contribution

• Year-round Work & Paid Training

• Company Paid Life, Short-term, and Long-term Disability Insurance

• 401k with generous Company Match

• Paid Time Off (PTO) & Holiday Pay

• Flexible Spending & Health Savings Account

• Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more!

• Education Reimbursement Program

• Paid employee Referral program

What we're looking for

• Valid Driver's License

• Ability to pass pre-employment screening

• A HS Diploma or equivalent with 7-10 years of related experience in a leadership/supervisory role, or an equivalent combination of education, training, and experience.

• Experience with Logistics, Warehouse, Fleet, Inventory and Budget Management and Customer Service.

• Strong communication and interpersonal skills that put people at ease and elicit action.

• Predisposition for being well organized.

• The ability to read and follow electrical schematics, and general knowledge of heating and cooling equipment, water heaters, pumps and boilers, building maintenance electrical, plumbing etc.

• Specific physical demands may vary based on assigned geography or equipment including: Ability to lift to 75 pounds, push or pull up to 250 pounds, and frequently work in a variety of environmental conditions (both weather and non-weather related) plus stooping kneeling, climbing, crouching or reaching.

CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran or other protected status.