Elevance Health • Las Vegas, NV 89102
Job #2693327606
Location: Within 50 miles of any Elevance Health Pulse Point location
Shift: Monday - Friday; 1st shift hours
The Learning Program Director is an individual contributor on the CXO L&D Team and is dedicated to integrating AI advancements into transformation of the agent and consumer experience. The role is dedicated to ensuring seamless integration of AI tools and cross-functional teams to ensure the Associate and Consumer experiences are central to AI deployments. The leader will drive increased collaboration between IT, CX, QA and L&D while supporting change management efforts to increase AI adoption, decrease New Hire training time, and further reduce operational costs from complex processes, disjointed tasks, and excessive content management.
How you will make an impact:
Providing proactive leadership and program management for all operational aspects of a program including project management, resource and vendor management, event logistics, etc. Lead and implement measurement strategies to monitor, track and measure the impact of learning programs.
Act as a strategic leader within the department for other programs and assists in the overall design and development strategy for all programs.
Evaluate and recommend solutions to align with business needs.
Responsible for developing and contributing to communication strategies.
Manage relationships with internal sponsors, stakeholders, and external training vendors.
May facilitate virtual and in-person training sessions.
Stay current on learning and development best practices in domain of expertise.
Consult and partner with business leadership, HR Business partners and Talent Centers of Expertise to:
gather voice of the customer feedback and insights to refine and ensure programs and experiences remain relevant and impactful for the business.
Ensure alignment of program goals, outputs, and measurement with overall talent strategy and key talent segments.
Embed inclusion and diversity practices into learning programs to increase associate engagement and retention.
Minimum requirements:
Preferred skills, capabilities, and experiences:
Experience designing and implementing end-to-end learning strategies in a large, growing, and complex business strongly preferred.
Experience in "academy" organizations and/or Fortune 100 companies known for strong HR and/or learning development practices preferred.
For candidates working in person or remotely in the below locations, the salary range for this specific position is $120,800.00 to $199,320*
Locations: California; Colorado; Nevada; New York
In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws .
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