Help Desk Technician

This is a contract opportunity, 6 months and likely to extend. The selected candidate will train in the office 100% of the time. Once training is completed, this is a hybrid role - 3 days working in the office and 2 days working from home.

Description

• Answers calls related to PC and host applications, hardware capabilities and connectivity problems

• Understands established service level agreements, and effectively works to meet or exceed those standards

• Windows 10, MS Office 365, ServiceNow Ticketing System, iPhone and Android support, general hardware/software issues

• Develops and maintains effective partnerships across the organization and is able to influence management, peers, and customers through an inclusive style and recognition of their abilities and knowledge. Balances individual and team responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Practices good listening techniques. Maintains a positive attitude. Takes ownership for situations

• Demonstrates an attitude of cooperation and attention to customer needs and skill level through superior telephone skills. Calms frustrated callers and is recognized by customers as helpful. Recognizes the importance of timely and accurate responses and be aware of development schedules and releases that impact the customer.

Displays a strong empathy for the customer through an attitude of cooperation and the timely attention to the customer's needs.. Is recognized by customers as partner. Anticipates the impact of changes on the customer and takes action to minimize that impact. Works to ensure that the team meets service level goals as set by management and agreed to by the customer. Handles contacts with clear, concise business communication appropriate for the audience

Additional Skills & Qualifications:

Excellent verbal and organizational skills. Strong interpersonal skills. Someone who is very customer focused.

Experience Level

Intermediate Level (1+ years of experience required)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.