Help Desk

ALTA IT has a Contract to Hire position open for a Helpdesk Specialist.

Onsite in Tysons Corner, VA (4 days a week) 1 day in Arlington, VA

US Citizen

Technical Support - Internal

• Provide in-office 1st and 2nd level Deskside IT support to the offices in Tysons Corner

• Troubleshoot and resolve hardware, software, application, network, user access, or related issues

• Create tickets and document all activities in helpdesk ticketing systems

• Escalate more complex problems or unresolved issues to next level of support

• Utilize and become proficient with standard support tools (i.e. Service Now)

• Assist with in-office meetings utilizing Surface Hubs and Owl conferencing systems

Additional Responsibilities

• Address client questions using available information resources

• Comply with Corporate IT Service Management and Service Desk policies, procedures and directives

• Achieve metrics in support of service level agreements, client satisfaction surveys, and completed incidents/requests

• Recommend process changes as needed to improve service levels

• Communicate company policies and standards

• Stay current with information technology systems and industry trends

• Provide evening and weekend support (off-hours support), as assigned, on a rotating basis

What You Will Need:

• Bachelor's degree from an accredited university plus 4+ years of professional experience OR 8+ years of professional experience in lieu of degree.

• Working knowledge and hands-on support of Windows 10 in an Active Directory environment

• Experience with Microsoft operating systems and Microsoft Office including Microsoft Teams

• Experience with Microsoft O365 and Microsoft Intune

• Experience supporting Microsoft Azure, Office 365, and Microsoft technologies (SharePoint, OneDrive) is preferred as well as an understanding of cloud computing

• Experience working professionally with customers remotely via phone, chat, email, and in person

• Strong communication (written and verbal), multitasking and customer service skills

• Work effectively in a team environment to maintain Service Desk coverage and support model

• Proficient in managing multiple tasks at one time and prioritizing said tasks

• Experience supporting smart phones including iPhone and Android models

• Strong problem-solving skills

• Must be proactive, punctual and be able to multitask efficiently.

• Strong planning and organizational skills

• Demonstrated skills in working with users in person and remotely

What Would Be Nice To Have:

• Experience working with Audio/Visual conferencing equipment

• Experience with minor troubleshooting for printers

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.