Head of User Experience and Product Design

Company Summary

DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming smart home installation services, mobile plans and products, and now we are building America's First Smart Network.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.

Department Summary

Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our people play vital roles in connecting consumers with the products and platforms of tomorrow.

Job Duties and Responsibilities

In the role of Head of Experience Design, you will lead a dynamic team of product designers and researchers in crafting innovative, user-centric solutions, ensuring alignment with business goals. Overseeing end-to-end product design strategy and processes, you will champion a customer-first approach and conduct in-depth user research to inform design decisions. Through cross-functional collaboration, including workshops and design sprints, innovation was fostered. You will play a crucial role in establishing and maintaining a robust design system for consistency across the enterprise. Beyond managing a team of about 10 to 15, you will foster a culture of creativity, accountability, continuous improvement and provide a strong sense of coaching and mentorship for your team's growth.

Key Responsibilities:

• Lead a dynamic team of product designers and researchers

• Foster a culture of creativity, accountability, and continuous improvement within the team

• Provide strong coaching and mentorship to support the growth of team members

• Develop and oversee end-to-end product design strategy aligned with business goals

• Champion a customer-first approach in all design solutions

• Conduct in-depth user research to inform design decisions

• Ensure that all design solutions are innovative and aligned with user needs

• Facilitate cross-functional collaboration through workshops and design sprints

• Work closely with other departments to drive innovation and ensure cohesive product experiences

• Establish and maintain a robust design system to ensure consistency across the enterprise

• Manage a team of approximately 10 to 15 designers and researchers

• Play a crucial role in hiring, onboarding, and developing team members

• Ensure the quality and excellence of the design deliverables produced by the team

• Set and maintain high standards for design processes and outcomes

• Collaborate with stakeholders to understand business requirements and incorporate feedback into the design process

• Drive innovation within the design team and contribute to the overall innovation culture of the organization

• Stay updated on industry trends and advancements in design to bring fresh insights to the team

• Establish metrics for evaluating the effectiveness of design solutions and iterate based on data-driven insights

Skills, Experience and Requirements

Education and Experience:

• Bachelor's Degree or equivalent experience

• 5+ years' in building and leading world-class user experience design organizations and demonstrated discipline leadership at senior levels in the organization

• 10+ years' experience designing and delivering products in a cross-functional team environment

Skills and Qualifications:

• Leadership : proven experience leading and managing design teams in fast-paced environments. Ability to inspire and motivate teams toward a shared vision.

• Design Expertise : extensive experience in product design, with a strong portfolio showcasing successful projects. Proficiency in design tools such as Sketch, Figma, or Adobe Creative Suite.

• User Research : demonstrated expertise in conducting various user research methodologies. Ability to translate research insights into actionable design improvements.

• Strategic Thinking : track record of aligning design strategies with business objectives. Experience in developing and evolving design systems.

• Communication Skills : strong verbal and written communication skills, with the ability to articulate design decisions to diverse stakeholders. Experience presenting design concepts and strategies to executive leadership.

• Collaboration : proven ability to work effectively with cross-functional teams. Experience facilitating workshops and design thinking sessions.

• Adaptability : ability to thrive in a dynamic and fast-paced environment. Willingness to embrace new technologies and design trends.

• Innovation and Creativity : Demonstrate a track record of introducing innovative design solutions that differentiate products in the market.

• User-Centric Focus : Ensure design decisions are grounded in a deep understanding of user needs and behaviors.

• Team Empowerment : Foster a collaborative and inclusive team culture, empowering team members to contribute their best work.

• Results-oriented : Achieve measurable success in terms of user satisfaction, product adoption, and business impact.

• Continuous Improvement : Stay abreast of industry trends and emerging design methodologies, integrating them into the design process for continuous improvement.

Preferred Qualifications:

• Demonstrated success in enterprise, design agency, and more nimble/startup cultures

• Diplomatic, relationship building, and ability to influence people over whom you might not have direct authority

• Great design sense and customer empathy

• Demonstrated ability to attract, inspire, and grow world-class experience design talent

• Executive presence and commercial acumen

• Familiarity with a range of D2C platforms and solutions as well as design system maturity

• Grit, a sense of adventure, and a willingness to learn and explore

#LI-CH2

Salary Ranges

Compensation: $161,500.00/Year - $218,500.00/Year

Benefits

We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits (~~~) .??

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

This will be posted for a minimum of 3 days or until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer - Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are a true merit-based organization and work hard so there are no artificial barriers to one's potential success. DISH is committed to a workforce where everyone's opportunities are limitless.

Consistent with this commitment, DISH will endeavor to provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to the employee or others, or is otherwise not required by law.