Event Manager

Job Number 24082451

Job Category Event Management

Location Sheraton Puerto Rico Resort & Casino, 200 Convention Boulevard, San Juan, Puerto Rico, United States

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

JOB SUMMARY

Assists in supervising team, execute events based on requirements and standards. Assists in developing and directing team to provide consistent, high quality service. Communicates performance expectations and trains staff in processes. Monitors and controls financial and administrative responsibilities including asset protection.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 years experience in the event management, food and beverage, or related professional area.

CORE WORK ACTIVITIES

Supporting Event Services Operations

• Ensures Red Coat program is in place in accordance with Catering Event Service minimum standard.

• Delegates tasks to ensure room sets are "on time" and meet Event Service Standards.

• Establishes consistent standards for regular meeting room sets and VIP meeting room sets.

• Conducts function room inspections prior to each function to ensure the room is set according to specifications.

• Acts as a liaison between Banquets and the group contact throughout the event.

• Coordinates the necessary departments to maintain the meeting room standards.

• Reviews the Diary weekly to ensure space maximization.

• Ensures function rooms are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements.

Providing Exceptional Customer Service

• Makes presence known to customer at all times.

• Stays available to solve problems and/or suggest alternatives to previous arrangements.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

Conducting Human Resources Activities

• Ensures employees understand expectations and parameters.

• Attends and participates in all pertinent meetings.

• Leads shifts and actively participates in the servicing of events.

• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.

• Conducts monthly department meetings with Event Service staff.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.