Director, Product Analytics

Director, Product Analytics - Denver, CO

Do you have impeccable analytical skills, an eye for detail, and strong business acumen? Do you have a passion for supporting a global company? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it's time to join Western Union as a Director, Product Analytics.

Western Union powers your pursuit.

Western Union is seeking a seasoned Director of Digital Product Analytics to join our dynamic team. As a global leader in cross-border, cross-currency money movement, Western Union is dedicated to creating innovative products and services that meet the evolving needs of our diverse customer base. The Director of Product Analytics will play a pivotal role in driving data-driven decision-making processes, optimizing digital product performance for growth, and enhancing the overall customer experience by uncovering data and user insights that drive continuous improvements.

Role Responsibilities

Leadership and Team Management

• Lead, mentor, and inspire a team of talented product analysts, fostering a culture of collaboration, innovation, and excellence.

• Provide guidance and support in setting clear objectives, establishing priorities, and developing actionable strategies to achieve business goals.

• Cultivate a data-driven mindset across the organization, advocating for theimportance of analytics in informing product development and optimization initiatives.

Product Analytics Strategy

• Develop and execute a comprehensive product analytics strategy aligned with business objectives, leveraging advanced analytics techniques to derive actionable insights.

• Partner closely with cross-functional teams, including product management, engineering, and marketing, to identify key metrics, track performance, and measure the impact of product initiatives.

• Drive continuous improvement in data collection, analysis methodologies, and reporting capabilities, ensuring accuracy, reliability, and scalability.

Funnel Management and Optimization

• Oversee the analysis of user funnels, from acquisition to conversion, identifying opportunities to improve user experience, optimize conversion rates, and maximize customer lifetime value.

• Utilize tools such as Amplitude and Mixpanel to conduct in-depth funnel analysis, uncovering friction points, drop-off rates, and areas for improvement.

• Collaborate with product managers and UX/UI designers to implement data-driven design changes and iterate on product features to enhance funnel performance.

Product Issue Resolution

• Proactively monitor product performance metrics and KPIs, promptly identifying and addressing any anomalies, discrepancies, or performance issues.

• Lead root cause analysis efforts to diagnose and resolve product issues, working closely with engineering and QA teams to implement effective solutions and mitigate risks.

• Establish robust processes for incident management, escalation, and post-mortem analysis to drive continuous improvement in product quality and reliability.

New Product Launches

• Partner with product management and development teams to support the successful launch of new products and features, from ideation to post-launch evaluation.

• Conduct thorough pre-launch analysis, including market research, competitive benchmarking, and user segmentation, to inform product strategy and positioning.

• Define key success metrics and performance targets for new product launches, tracking progress against goals and iterating based on user feedback and market dynamics.

Role Requirements

• Bachelor's degree in Computer Science, Engineering, Statistics, Mathematics, or a related field; advanced degree preferred.

• 8+ years of experience in product analytics, with a proven track record of success in managing analytics teams and driving data-driven decision-making processes.

• Extensive experience with analytics tools and platforms, including but not limited to Amplitude, Mixpanel, Google Analytics, or equivalent.

• Strong proficiency in data analysis, statistical modeling, and visualization techniques, with the ability to translate complex data into actionable insights and recommendations.

• Excellent communication and interpersonal skills, with the ability to effectively influence and collaborate with cross-functional teams at all levels of the organization.

• Demonstrated expertise in product management methodologies, agile development practices, and product lifecycle management.

• Strategic thinker with a passion for innovation, continuous improvement, and delivering exceptional customer experiences.

We make financial services accessible to humans everywhere. Join us for what's next.

Western Union is positioned to become the world's most accessible financial services company -transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at ~~~/ .

Salary

The base salary range is $132,000 - $221,000 USD per year. This role is also eligible to receive an annual bonus and long-term incentives that align with individual and company performance. Actual salaries will vary based on candidates' qualifications, skills, and competencies.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life?insurance, and access to best-in-class development platforms, to name a few ( ~~~/ ). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview?process or in an offer of employment.

Your United States - specific benefits include:

• Family First Program

• Flexible Time off

• Medical, Dental and Life Insurance

• Tuition Assistance Program

• Parental Leave

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date

06-24-2024

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.