Director, Pharmacy Operations - NCPA

Direct the design and implementation of pharmacy services to support the provision of pharmaceutical care efficiently and effectively. Integrate the philosophies and techniques of quality improvement. Ensure that services are provided in compliance with state and federal laws and regulations and the UPMC Central mission and policies. Assist in the recruitment and hiring of staff. Mentor and provide leadership for the staff. Schedule staff to cover hours of operations. Monitor the budget for areas of responsibility (drug margin and staffing) to ensure cost-effective services. Participate in and support various inter and intra-department committees to promote the role of pharmacy in delivery of optimum patient care. Participate in educational and research initiatives in line with the mission of the organization.

Responsibilities:

• Assist with the recruitment, hiring and mentors staff and colleagues through feedback, positive discipline, and performance evaluations. Enforce progressive corrective action appropriately.

• Assist with the preparation and monitor the budget for areas of responsibility, including drug and personnel costs.

• Maintain a current body of knowledge in the areas of service concerning drug therapy and technology. Complete all staff pharmacist competencies.

• Integrate the distributive and cognitive aspects of pharmaceutical care.

• Schedule pharmacists to effectively cover the hours of operations of the pharmacy.

• Works with the Vice President, managers, and supervisors to oversee pharmacy operations.

• Facilitate staff involvement in established departmental programs, e.g. quality improvement, patient/professional education, and staff development. Develop staff advancement opportunities and foster an environment conducive to innovation and progressive learning.

• Ensure the pharmacy complies with all federal and state regulations.

• Design and implement operational services, including dispensing and compounded product preparation, which support the pharmacists' provision of pharmaceutical care.

• Promote, support, and conduct research related to practice.

• Develop, implement, direct, and monitor the delivery of pharmaceutical care. Ensure patient/customer satisfaction and implement measures to correct perceived deficiencies in care and service.

• Ensure provision of cost-effective drug therapy through analysis of patient outcomes; validate that care is provided according to current standards of practice; support and monitor the quality improvement program.

• Maintain productive, collaborative relationships with physicians, nurses, departmental managers, and others in clinical leadership roles to achieve short and long-term goals for related programs and clinical services.

• Graduate of an accredited school of pharmacy.

• Master's degree preferred.

• Seven (7) years of experience in a progressive acute care hospital pharmacy.

• Management experience is required.

Licensure, Certifications, and Clearances:

• Driver's License

• Pharmacist

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran