TEKsystems • Louisville, CO 80027
Job #2690218880
Our client is seeking an Information Technology Support Specialist to perform
analytical, technical, and administrative work in the planning and installation of new and existing personal
devices and workstations. This position will require someone who is organized to prioritize and complete troubleshooting for various on premise technical issues. The primary focus of this role will be continued end user and break/fix support. The team is looking for someone self motivated and interested in continuing to learn and expand their knowledge.
This person's responsibilities will include: diagnoses and resolves problems in response to customer reported incidents;
confers with end-users to determine types of hardware and software required; installs new hardware and
software and maintains existing components; trains end-users in the use of equipment and software;
performs general maintenance tasks; troubleshoots and resolves issues with user devices and peripheral
equipment located throughout the organization; prepares progress reports for all work performed;
evaluates products for compatibility, expandability, and ease of use and support; recommends to
management the support or nonsupport of evaluated products.
This position typically demonstrates intermediate knowledge of principles, practices, and procedures of information technology; integrate
complex elements from other specialties into work assignments; demonstrate a strong commitment to
inclusionary practices which support diversity throughout the organization; establish a shared vision and
take responsibility for the achievement of team goals, and provide direction for appropriate implementation
of plans; present ideas, concepts, and instructions in a transparent manner, and use persuasion and
negotiation to build consensus and cooperation; ensure safe practices and environmental consciousness are
exhibited in decisions; develop new techniques, concepts, theories, programs or solutions and apply them to
complex strategic operating issues; typically work independently on complex work assignments, review
progress and evaluate results and update management as appropriate.
Serve as the subject matter expert or first point of contact to end-users
Analyze and resolve complex end-user escalation incidents or issues from other IT support staff
Provide advanced troubleshooting principles, practices, and procedures
Participate in the development of effective processes and procedures
Communicate and translate technical information to non-technical end-users; maintain communication and
monitor incidents through resolution
Implement security policies and protocols.
Establish resources such as knowledgebase articles and white papers to resolve routine user issues
Create, track, and maintain reports and provide updates to management
May participate in and provide information for the strategic planning process
May monitor infrastructure issues and resolve or escalate to higher levels of support
May assist with installing, configuring, and supporting servers, networks, and infrastructure
Image and deploy new hardware to on-site and remote users
May assist with new user setup, account creation and permission delegation
Liaise with third-party support and equipment vendors
Support conference rooms and audio/visual needs for meeting spaces, presentations and media events
Qualifications/Requirements:
experience in this position
management, end-point device vendor management, and relevant SLAs.
applications management.
Suite, and essential network connectivity management experience is required
administration of file shares, and user permissions
Knowledge of ITIL framework and best practices
Experience in support of manufacturing applications and understanding of operations technology is a plus (SCADA,
MES, PLC, controllers, or similar)
Effective written and verbal communication
M365 certifications, CompTIA A+, Network+ desired
Familiar with Active Directory management and single sign-on concepts
This role will be based onsite between locations in Thornton and Louisville, CO
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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