ManpowerGroup • Boise, ID 83756
Job #2673350837
Our client is seeking a dynamic Customer Service Rep IV to join their team.
As a Customer Service Rep IV, you will be the first point of contact for customers providing timely and effective solutions to their inquiries. The ideal candidate will have excellent verbal and written communication skills, problem solving ability and time management skills.
Job Title: Customer Service Rep IV-Contract
Location: Boise, Idaho Hybrid
Pay Range: $16.60/hour
What's the Job?
Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources
Manage the service requests of customers through different channels
Review customer feedback related to customer entitlement and case management
Manage multiple tasks or cases simultaneously with minimal supervision
Act as a mentor or trainer on the team.
What's Needed?
Associate degree preferred or equivalent experience
3+ years of experience in tech support, call center or telesales
Must be a team player and juggle multiple tasks
Computer proficiency, data entry with accuracy
Excellent communication, listening and problem-solving skills
What's in it for me?
Hybrid work schedule- onsite two days a week
Weekly pay; direct deposit available
Medical, dental and vision benefits offered
Dedicated Career Partner to help you achieve your career goal
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
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