Customer Service Manager

About Us: We are a leading provider of mechanical repair services in Aurora, IL, serving both residential and commercial clients. With a focus on quality craftsmanship and exceptional customer service, we have built a reputation for excellence in the industry. As we continue to grow, we are seeking a dynamic and experienced Customer Service Manager to join our team.

Position Overview: As the Customer Service Manager, you will play a pivotal role in ensuring the satisfaction of our clients and the efficiency of our operations. You will oversee a team of customer service technicians, manage scheduling and dispatching, and serve as the primary point of contact for both internal and external customers. This is an opportunity to join a collaborative team and make a significant impact on the success of our business.

Key Responsibilities:

• Manage a team of 10-20 customer service technicians, providing leadership and support.

• Oversee scheduling and dispatching of technicians for maintenance and repair services.

• Serve as the primary point of contact for customer inquiries, resolving issues promptly and effectively.

• Collaborate with the Service Manager to optimize service delivery and customer satisfaction.

• Implement process improvements to streamline operations and enhance the customer experience.

Qualifications:

• Previous experience in a similar role, preferably in the mechanical repair services industry.

• Strong leadership skills with the ability to motivate and mentor team members.

• Excellent communication and interpersonal skills, with a customer-centric approach.

• Proficiency in scheduling software and other relevant tools.

• Bachelor's degree in business administration or a related field is preferred.

Benefits:

• Competitive salary ($65K - $70K) with potential for annual bonus.

• Comprehensive benefits package, including health insurance and paid time off.

• Company-provided phone and computer.

• Opportunity for career growth and advancement within the company.

Join Our Team: If you are a dynamic leader with a passion for customer service and a drive for excellence, we want to hear from you! We offer a supportive work environment where your contributions are valued and rewarded. Apply now to be considered for this exciting opportunity to join our team as Customer Service Manager.

Pay Details: $65,000.00 to $70,000.00 per year

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.