Customer Service Coordinator

Perdue Foods is part of Perdue Farms, a family-owned company heading into it's second century of growth and innovation. With a goal of becoming the most trusted name in premium proteins, we create products for consumers and for retail and foodservice customers around the globe, while changing the way animals are raised for food

Summary

To be the liaison between, sales, customers, drivers and distribution to ensure product is efficiently tracked and delivered in a safe and legal manner on-time and in full.

Work Hours: Wednesday 11:30pm - 5:30am / Thursday - Saturday 5:30pm - 5:30am

Principal and Essential Duties & Responsibilities

Maintain phone and email communication between internal and external customers

Monitor and track status of loads appearing on exception monitors.

Communicate with customers and sales regarding late deliveries and record updated data as appropriate in system.

Reschedule deliveries as needed using web based scheduling systems

Process forms with information for breakdowns, discrepancies, accidents, personal injury, product recall, etc...

Familiarity with Office 365, spreadsheets and reporting functions that will be incorporated into daily responsibilities of the job

Other duties as assigned by Supervisor

Minimum Education

High School Graduate or GED preferred

Associate Degree preferred

Experience Requirements

Strong interpersonal skills

Strong communication, organizational, and analytical skills

Knowledge of standard software applications

1 - 3 Years applicable experience

Experience Preferred

Environmental Factors and Physical Requirements

Perdue Farms, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.