Commercial Lines Operations Manager

ABOUT HUB INTERNATIONAL:

HUB International Limited ("HUB") is the 5th largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 14,000 employees in 500+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.

WHAT WE OFFER YOU:

At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer:

• Competitive salaries and benefits offerings

• Medical/dental/vision insurance and voluntary insurance options

• Health Savings Account funding

• 401k matching program

• Company paid Life and Short-Term Disability Plans

• Supplemental Life and Long-Term Disability Options

• Comprehensive Wellness Program

• Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off

• Great work/life balance, because that's important for all of us!

• Focus on creating a meaningful environment through employee engagement events

• The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!

• Growth potential - HUB is constantly growing and so can your career!

• A rewarding career that helps local businesses in the community

• Strong community support and involvement through HUB Gives

SUMMARY:

The Operations Manager position is a supervisory position that leads and manages the operational non-sales functions and development of the department(s) or location for Commercial Lines. Maintains a book of business, providing professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Meets regional Operational standards as outlined by HUB Corporate

• Manages non-sales employees and functions within the department or location

• Champions communication of goals, vision, and procedures developed by the leadership teams

• Manages office environment and champions the creation and continuation of a culture of teamwork

• Works with Operational Team Leaders, Accounting, Human Resources, and others to manage employees and implement regional projects and directives

• Provides assistance in the recruiting and hiring process and participates in the new hire onboarding process.

• Manages administrative employees, i.e. receptionist, general office assistant and other positions as necessary

• Trains employees on duties, expectations, standards, policies and audits and reviews these areas regularly as set by standards; identifies/coordinates additional employee training as needed.

• Immediately and effectively addresses and resolves employee performance concerns utilizing Regional Human Resources and Operations resources as necessary

• Directs employee workflow, workload and overall performance

• Provides feedback to management and employees about service structure to improve performance and productivity

• Coordinates time off within department or location to ensure service level and appropriate reporting of time off

• Assures service standards are being met utilizing the audit and review process

• Assures client service standards are being met

• Assists in monitoring expenses and adherence to budget numbers for location or department

• Conducts annual performance reviews for direct reports

• Manages the service of a book of business directly

• Answers clients/employees questions in a timely manner

• Answers phone inquiries and addresses problems

• Manages facilities, local vendors, supply ordering and other local office responsibilities in coordination with the market leader

• Travels on company business as required

• Prepares reports for management as required

• Attends industry related continuing education training and courses

• Performs other duties and projects as assigned

REQUIREMENTS:

• 5-10 years of applicable insurance/agency experience, managing a mid to large size book of business

• Exceptional written and verbal communication skills

• Superior customer service and problem solving skills

• Proficiency with Microsoft Office Suite (PowerPoint, Word, Excel, Outlook)

• Detail-oriented self-starter

• Strong leadership, mentoring, and team-building skills

• Significant skill in handling competing demands and projects

• Excellent organizational skills and ability to prioritize and delegate responsibility

• Mastery of virtual technology, including meeting scheduling, video display and screen sharing

EDUCATION, LICENSING OR CERTIFICATION REQUIREMENTS

• High School Diploma or equivalent required; College Degree preferred

• Currently licensed in good standing in required lines and states with all necessary CE credits

• Advanced professional designation highly desirable (e.g. AAI, ARM, CIC)

Department Account Management & Service

Required Experience: 5-7 years of relevant experience

Required Travel: Negligible

Required Education: High school or equivalent

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at~~~.

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Hi, we're HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected - through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB's vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit ~~~.