Case Manager (REMOTE)

Kadiak, LLC

Job ID 24200053

Kadiak, LLC, a Koniag Government Services company, is seeking a Full Time Case Manager with a Public Trust Clearance in support of Kadiak and the USDA - Animal & Plant Health Inspection Services (APHIS). This is a Remote opportunity.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Work Hours:

• Services are to be provided between the hours of 0700-1700 local time.

• Remain Flexible to meet agency needs.

Essential Functions, Responsibilities & Duties may include, but are not limited to:

• Distribute information to APHIS designated personnel.

• Be the primary point of contact for scheduling appointments for government employees that are unable to do so electronically.

• Responsible for all deliverables and customer satisfaction for contract deliverables

• Build and maintain strong, long-lasting client relationships.

• Responsible for the scheduling, processing, billing, and quality of all examinations received from the Private Provider

• Tracking down examination items when missing and escalating as needed

• Ensure the timely and successful delivery of all contract requirements.

• Ensures all physical examinations received meet cost, timeliness, quality, and contract requirements.

• Ensures effective teamwork, communication, collaboration, and commitment.

• Analyzes significant deviations from contract requirements and takes corrective actions.

• Monitor and maintain electronic data to include exam requests, scheduling exams, and review of completed exams.

• Resolve operating errors and assist with production delays and backlogs.

• Assist with developing training materials and working with the Private Provider Network (PPN) Clinic Manager on training newly contracted health care staff.

Education and Related Experience:

• Associate degree, Bachelors preferred.

• Strong written and verbal communication skills

• Track record of success in a fast-paced customer service environment

• Must pay attention to detail and accuracy when reviewing documents.

• Excellent relationship building with the ability to influence a situation to achieve the best client outcome.

• Ability to quickly learn a scheduling program.

• Intermediate computer skills are essential in the use of an electronic medical record.

• Excellent analytical, conceptual, verbal, and written communication skills required.

• Strong interpersonal and troubleshooting skills required.

• Pre-employment background check mandatory

• You must have the ability to pass a Tier 4 investigation and a Moderate Public Trust

• Must have proficiency in Microsoft Office software including Word, Excel, and Outlook.

Working Environment & Conditions

This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

This position is primarily indoors, consistent with a standard office position and has a noise level of mostly low to moderate. The incumbent is required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The workload may require the incumbent to sit for extended periods of time. The incumbent must be able to read, do simple math calculations and withstand moderate amounts of stress.

The incumbent must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at ~~~ or by calling ~~~ to request accommodation.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit ~~~.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352