call center representative

call center representative.

• des moines , iowa

• posted may 6, 2024

job details

summary

• $15.99 - $16 per hour

• temporary

• high school

• category office and administrative support occupations

• referenceAB_4529077

job details

Ready to put your highly in-demand customer service skill set into practice in a fast-paced environment? If you're an experienced professional who has demonstrated people skills, loves troubleshooting and lives to delight customers, we have amazing customer service jobs waiting for you. Read on to learn a little bit more about the job requirements. If you think you're qualified, be sure to . We'll get back to you promptly and schedule an online interview if we think you're a match. Pay Rate: $16.00/ hr Location: Onsite training then will be remote!!! Hours: 8am- 5 pm Monday - Friday Temporary Position

salary: $15.99 - $16 per hour

shift: First

work hours: 8 AM - 5 PM

education: High School

Responsibilities

Essential Duties and Responsibilities

• Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.

• Track and document all inquiries using the applicable systems.

• Complete associated tasks according to the established guidelines.

• Meet Quality Assurance (QA) and other key performance metrics.

• Facilitate the fulfillment of caller requests for materials via mail, email, or download.

• Transfer/refer consumers to appropriate entities according to the established guidelines.

• Escalate calls or issues to the appropriate designated staff for resolution as needed.

• Facilitate translation services for non-English speaking callers according to procedures.

• Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

Skills

• Call Center (1 year of experience is required)

• Basic Computer Skills (1 year of experience is required)

• Basic Software Skills (1 year of experience is required)

• Active Listening (1 year of experience is required)

• Microsoft Word (1 year of experience is required)

Qualifications

• Years of experience: 1 year

• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact ~~~.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

get in touch

we are here to help you with your questions.

TA

tina anderson

• +~~~ (tel:+~~~)

• ~~~